We are committed to delivering your order accurately, in good condition and always on time.We partner only with reputed national courier companies to ship your orders. Our packaging is 100% eco-friendly and re-usable, to enable our customers in leading a sustainable lifestyle.
We process your order within 24-48 hours of completion of transaction. We ship throughout the week, except Sundays & Public holidays. You can expect your order to be delivered to you in 12-15 working days in major cities and 15-20 days for other locations as per your pin code. You can track your order online once it is dispatched. While we shall endeavour to ship all items in your order together, this may not always be possible due to product availability. We will intimate you in such cases via mail.
If you feel the outer packaging is tampered with or damaged, you can refuse to accept the delivery. Contact us immediately with your order number.
Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery.In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number) any extra cost towards re-delivery shall be claimed by the user placing the order.
Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with The House of Akshar. The shipment/delivery time is an approximate time mentioned by the vendor against each product. The House of Akshar shall not be liable for any delay/non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of The House of Akshar. We are not liable for any unwarranted delays in delivery by the logistics partner, the same shall be intimated to the user upon placement of order.
The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. The House of Akshar reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), The House of Akshar has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and/or other affiliated websites without prior intimation whatsoever.
Delivery of orders would be done address specific not person specific.
Overhead taxes/charges may be levied on few destinations displayed on the site, based on real time transport laws.These charges are not refundable and shall be borne by the customer. In the event of cancellation of the order the overhead may not be refunded.
All duties and taxes for international shipping shall be borne by the customer. Prakavakshar Fashions (India) Private Limited (“The House of Akshar”) is not liable to pay any Duties or Taxes for International Shipping.
After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.
In case of cancellation, the customer is entitled to credit refund on the purchase amount. This credit amount can ONLY be redeemed on our website for purchase. You may use the credit amount to purchase another product(s) of the same value, or a higher value - by paying the remainder at check out.
The House of Akshar must be notified before dispatch of order about your intent to cancel. Once the email is received, we accept the cancellation immediately, which cannot be undone.
Please note, the refund amount will reflect as store credit within one week of us receiving the cancellation, and can be used for exchange/future orders for a validity period of 3 months maximum.
You can view the available store credit in the section, and avail it during check out.
If you have any more questions, please contact us.
Our exchange policy is super simple. In case you wish to exchange a product, please go through our rules below, then contact us immediately.
Only size exchange is available. No other style (of equal, lesser or higher value) shall be available for exchange. Please note, successful exchange is subject to availability of sizes. Please view individual garment size charts before making a purchase. While we shall endeavour to ship all items in your order together, this may not always be possible due to product availability. In case the size is not available, we shall provide you store credit, which will be valid for three months
We ask that you preserve the product in its original condition along with its tags and packaging. You are welcome to try on a product but please take adequate measure to maintain its condition. If the product does not meet our quality checks upon return, unfortunately, we will not be able to accept the exchange. In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled. The House of Akshar holds the right to not accept returns in case the product is used or damaged by the customer.
The House of Akshar must be notified within 24 hours of receipt of clothes about your intent to exchange. Once the email is received, we accept returns within 15 days. In the case of an exchange order, any charges for return shipping shall be borne by the user.
Please note, the refund amount will reflect as store credit within one week of us receiving the returned order, and can be used for exchange/future orders for a validity period of 3 months maximum. You can view the available store credit in the My Account section, and avail it during check out.
If you have any more questions, please Contact Us
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